Lucy joined UTM as a Lecturer in 2024, she is currently pursuing her Doctoral degree in Hotel Management at the Hong Kong Polytechnic University. Her tenure in the hospitality industry spans more than 15 years, with internationally acclaimed luxury hotel chains such as The Ritz-Carlton and Wynn has exposed her to high standards of service and has honed her skills in delivering exceptional guest experiences. Lucy's professional journey has encompassed a wide range of departments, including Housekeeping, Front Office, Guest Relations, Sales & Marketing, Reservations, and Human Resources. This diverse background has equipped her with a comprehensive understanding of hotel operations. Moreover, she has developed specialized proficiency as a trainer in hotel information systems, specifically in PMS, CRS, and CRM. With the solid theoretical knowledge and extensive practical experience,  Lucy has been appointed as a judge of the AICR World Front Office Skills Competition for two consecutive years, and an expert judge of the "Shenhe Cup". Beyond her professional endeavors, Lucy's passion for the local culture is evident.  She actively assumes the role of an ambassador, dedicating herself to promoting and preserving the history and cultural heritage of Macao.

Her Teaching and Research Interests:

• Hotel Management and Digital Transformation (Intelligent Robot, Cloud & On-Premises PMS System Application,Hotel Intelligence with IoT Applications, Cyber Security, Social Media Marketing)
• Service Quality Assurance 
• Customer Relationship Management
• Heritage Tourism Design and Planning

• MASTER OF SCIENCE IN INTERNATIONAL HOSPITALITY MANAGEMENT, THE HONG KONG POLYTECHNIC UNIVERSITY, HONG KONG, CHINA
• BACHELOR OF INTERNATIONAL TOURISM MANAGEMENT IN HOTEL MANAGEMENT, MACAU UNIVERSITY OF SCIENCE AND TECHNOLOGY, MACAU, CHINA

• Xu, H., Law, R., Lovett, J., Luo, J. M., & Liu, L. (2024). Tourist acceptance of ChatGPT in travel services: the mediating role of parasocial interaction. Journal of Travel & Tourism Marketing, 41(7), 955–972. https://doi.org/10.1080/10548408.2024.2364336
• Guillet, B. D., Küçükusta, D., & Liu, L. (2015). An Examination of Social Media Marketing in China: How do the Top 133 Hotel Brands Perform on the Top Four Chinese Social Media Sites? Journal of Travel & Tourism Marketing, 33(6), 783–805. https://doi.org/10.1080/10548408.2015.1064337, SSCI, Q1

• 1. Hu, Xingbao (Simon); Hu, Changwei; Liu, Lucy; Lai, Ivan; and Wu, Mengqian.(2023)“Stay or Leave? The Impact of COVID-19 Pandemic on Casino Employees and Their Behavioral intentions”. Presented at APacCHRIE 2023 Main Conference, 2023 May 26, Clark, Philippines.
• 2. Liu, Lucy. (2014). An Examination of Social Media Marketing in China- How Did Top 133 Brands Perform on Top Five Domestic Social Media Sites?. Presented at 2014 Global Tourism & Hospitality Conference and Asia Tourism Forum, May 18-20, Hong Kong, China.

• Competition Designer for the Shenhe Cup - Hotel Reception Competition Category of the Zhuhai Vocational Skills Competition 2024
• Competition Designer for the “Gold Pin" - Hotel Reception Competition Category of the Macau Vocational Skills Competition 2024
• Judge of the Shenhe Cup (Zhuhai Vocational Skills Competition) 2023
• Judge of the AICR World Front Office Skills Competition 2022
• Judge of the AICR World Front Office Skills Competition 2021

• Five Star Employee, The Ritz-Carlton Macau
• Outstanding Revenue Management Student, The Hong Kong Polytechnic University
• Macau Foundation Scholarship (Palace Museum)
• Role Model Silver Award for International Tourism Management Major, MUST
• Outstanding Gold Award for International Tourism Management Major, MUST
• Fundacao Henry Fok Scholarship 2009
• Role Model Gold Award for International Tourism Management Major, MUST
• Outstanding Silver Award for International Tourism Management Major, MUST
• Professional International Tourism Service Award, MUST
• Fundacao Henry Fok Scholarship 2008
• Role Model Gold Award for International Tourism Management Major, MUST

• Research on tourist destination image and branding in the Guangdong-Hong Kong-Macau Greater Bay Area (Project No.: TET-CITYU-2020-02, Macau Government Fund), Participant

• City University of Macau, Lecturer
• The Ritz-Carlton Macau - Front Office, Guest Relations
• JW Marriott Hong Kong- Sales & Marketing (Group sales) 
• The Ritz-Carlton Hong Kong- Sales & Marketing 
• Wynn Macau- Reservations
• Galaxy Macau Hotel Okura Macau - Human Resources (Pre-opening)
• Palace Museum（Beijing）
• Emperor Hotel Macau-Housekeeping, Sales & Marketing

• Introduction to Python Programming, issued by CPTTM Macau
• IT Essentials, issued by Cisco Networking Academy
• Networking Essentials, issued by Cisco Networking Academy
• Cyber Security， issued by Cisco Networking Academy
• Introduction to IoT and Digital Transformation, issued by Cisco Networking Academy
• Cloud Computing Fundamental，issued by CPTTM Macau， 126774/CM443-03-2022-C
• "Ambassador of History and Culture" of Macao (Phase 6)
• WorldSkills Hotel Reception Train the Teachers
• MORS Front Desk Agent,  issued by IFTM Macau
• Manpower Management, 2010, issued by Shatec Singapore