{"id":10609,"date":"2023-12-22T18:15:56","date_gmt":"2023-12-22T10:15:56","guid":{"rendered":"https:\/\/www.iftm.edu.mo\/NewsPortal\/?p=10609"},"modified":"2023-12-22T18:18:05","modified_gmt":"2023-12-22T10:18:05","slug":"mors-gold-pin-competition-recognises-frontline-tourism-and-hospitality-workers-while-enhancing-local-service-standards","status":"publish","type":"post","link":"https:\/\/www.utm.edu.mo\/NewsPortal\/mors-gold-pin-competition-recognises-frontline-tourism-and-hospitality-workers-while-enhancing-local-service-standards\/","title":{"rendered":"<strong>MORS Gold Pin Competition recognises frontline tourism and hospitality workers while enhancing local service standards<\/strong>"},"content":{"rendered":"<div id='gallery-1' class='gallery galleryid-10609 gallery-columns-1 gallery-size-herald-lay-a-full'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a class=\"herald-popup\" href='https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle.aspx_.html.jpeg'><img loading=\"lazy\" decoding=\"async\" width=\"990\" height=\"660\" src=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle.aspx_.html.jpeg\" class=\"attachment-herald-lay-a-full size-herald-lay-a-full\" alt=\"\" aria-describedby=\"gallery-1-10608\" srcset=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle.aspx_.html.jpeg 990w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle.aspx_.html-300x200.jpeg 300w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle.aspx_.html-768x512.jpeg 768w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle.aspx_.html-414x276.jpeg 414w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle.aspx_.html-470x313.jpeg 470w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle.aspx_.html-640x426.jpeg 640w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle.aspx_.html-130x86.jpeg 130w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle.aspx_.html-187x124.jpeg 187w\" sizes=\"auto, (max-width: 990px) 100vw, 990px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-10608'>\n\t\t\t\tGroup photo\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a class=\"herald-popup\" href='https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle-1.aspx_.html.jpeg'><img loading=\"lazy\" decoding=\"async\" width=\"990\" height=\"660\" src=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle-1.aspx_.html.jpeg\" class=\"attachment-herald-lay-a-full size-herald-lay-a-full\" alt=\"\" aria-describedby=\"gallery-1-10606\" srcset=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle-1.aspx_.html.jpeg 990w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle-1.aspx_.html-300x200.jpeg 300w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle-1.aspx_.html-768x512.jpeg 768w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle-1.aspx_.html-414x276.jpeg 414w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle-1.aspx_.html-470x313.jpeg 470w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle-1.aspx_.html-640x426.jpeg 640w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle-1.aspx_.html-130x86.jpeg 130w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle-1.aspx_.html-187x124.jpeg 187w\" sizes=\"auto, (max-width: 990px) 100vw, 990px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-10606'>\n\t\t\t\tDr. Fanny Vong Chuk Kwan, President of IFTM\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a class=\"herald-popup\" href='https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle-2.aspx_.html.jpeg'><img loading=\"lazy\" decoding=\"async\" width=\"990\" height=\"660\" src=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle-2.aspx_.html.jpeg\" class=\"attachment-herald-lay-a-full size-herald-lay-a-full\" alt=\"\" aria-describedby=\"gallery-1-10607\" srcset=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle-2.aspx_.html.jpeg 990w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle-2.aspx_.html-300x200.jpeg 300w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle-2.aspx_.html-768x512.jpeg 768w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle-2.aspx_.html-414x276.jpeg 414w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle-2.aspx_.html-470x313.jpeg 470w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle-2.aspx_.html-640x426.jpeg 640w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle-2.aspx_.html-130x86.jpeg 130w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/imagehandle-2.aspx_.html-187x124.jpeg 187w\" sizes=\"auto, (max-width: 990px) 100vw, 990px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-10607'>\n\t\t\t\tMs. Maria Helena de Senna Fernandes, Director of Macao Government Tourism Office \n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a class=\"herald-popup\" href='https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Kenneth-Lai_Grand-Lisboa-Palace.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"990\" height=\"660\" src=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Kenneth-Lai_Grand-Lisboa-Palace.jpg\" class=\"attachment-herald-lay-a-full size-herald-lay-a-full\" alt=\"\" aria-describedby=\"gallery-1-10603\" srcset=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Kenneth-Lai_Grand-Lisboa-Palace.jpg 990w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Kenneth-Lai_Grand-Lisboa-Palace-300x200.jpg 300w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Kenneth-Lai_Grand-Lisboa-Palace-768x512.jpg 768w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Kenneth-Lai_Grand-Lisboa-Palace-414x276.jpg 414w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Kenneth-Lai_Grand-Lisboa-Palace-470x313.jpg 470w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Kenneth-Lai_Grand-Lisboa-Palace-640x426.jpg 640w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Kenneth-Lai_Grand-Lisboa-Palace-130x86.jpg 130w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Kenneth-Lai_Grand-Lisboa-Palace-187x124.jpg 187w\" sizes=\"auto, (max-width: 990px) 100vw, 990px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-10603'>\n\t\t\t\tMr. Kenneth Lai, Director of Food &#038; Beverage at Grand Lisboa Palace Resort Macau, served as one of the 40-plus jury members for this year&#8217;s contest\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a class=\"herald-popup\" href='https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Addiebelle-Adaptante-Arroco.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"990\" height=\"660\" src=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Addiebelle-Adaptante-Arroco.jpg\" class=\"attachment-herald-lay-a-full size-herald-lay-a-full\" alt=\"\" aria-describedby=\"gallery-1-10602\" srcset=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Addiebelle-Adaptante-Arroco.jpg 990w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Addiebelle-Adaptante-Arroco-300x200.jpg 300w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Addiebelle-Adaptante-Arroco-768x512.jpg 768w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Addiebelle-Adaptante-Arroco-414x276.jpg 414w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Addiebelle-Adaptante-Arroco-470x313.jpg 470w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Addiebelle-Adaptante-Arroco-640x426.jpg 640w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Addiebelle-Adaptante-Arroco-130x86.jpg 130w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Addiebelle-Adaptante-Arroco-187x124.jpg 187w\" sizes=\"auto, (max-width: 990px) 100vw, 990px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-10602'>\n\t\t\t\tMs. Addiebelle Adaptante Arroco won a 2023 Gold Pin in the Bartender category\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a class=\"herald-popup\" href='https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Wu-Xiaoyin.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"990\" height=\"660\" src=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Wu-Xiaoyin.jpg\" class=\"attachment-herald-lay-a-full size-herald-lay-a-full\" alt=\"\" aria-describedby=\"gallery-1-10605\" srcset=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Wu-Xiaoyin.jpg 990w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Wu-Xiaoyin-300x200.jpg 300w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Wu-Xiaoyin-768x512.jpg 768w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Wu-Xiaoyin-414x276.jpg 414w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Wu-Xiaoyin-470x313.jpg 470w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Wu-Xiaoyin-640x426.jpg 640w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Wu-Xiaoyin-130x86.jpg 130w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Wu-Xiaoyin-187x124.jpg 187w\" sizes=\"auto, (max-width: 990px) 100vw, 990px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-10605'>\n\t\t\t\tWu Xiaoyin, one of the winners in the waiter\/waitress category in Chinese Restaurant Service\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a class=\"herald-popup\" href='https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Louis-Gu-Cong.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"990\" height=\"660\" src=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Louis-Gu-Cong.jpg\" class=\"attachment-herald-lay-a-full size-herald-lay-a-full\" alt=\"\" aria-describedby=\"gallery-1-10604\" srcset=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Louis-Gu-Cong.jpg 990w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Louis-Gu-Cong-300x200.jpg 300w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Louis-Gu-Cong-768x512.jpg 768w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Louis-Gu-Cong-414x276.jpg 414w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Louis-Gu-Cong-470x313.jpg 470w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Louis-Gu-Cong-640x426.jpg 640w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Louis-Gu-Cong-130x86.jpg 130w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2023\/12\/Louis-Gu-Cong-187x124.jpg 187w\" sizes=\"auto, (max-width: 990px) 100vw, 990px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-10604'>\n\t\t\t\tLouis Gu Cong received a Gold Pin in the category of Concierge and Bell Attendant \n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n\n\n<span class='pum-trigger  popmake-10612  text-center font-blue' data-do-default=''>\u4e2d\u6587\u6458\u8981 \/ Summary in Chinese<\/span>\n\n\n\n<h5 class=\"wp-block-heading\"><em><em><em><em><em><em><em><em><em><em><em><em><em><em><em><em><em><em><em><em>The 2023 edition of the \u201cMacao Occupational Skills Recognition System\u201d (MORS) Gold Pin Competition attracted 345 participants, vying for honours across 10 categories. The contest promotes skill development and skill recognition in the tourism and hospitality industry<\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/em><\/h5>\n\n\n\n<p><\/p>\n\n\n\n<p>In celebration of expertise and high-level skills within Macao\u2019s hospitality and tourism industry, a total of 20 frontline practitioners from local enterprises won accolades in the \u201cMacao Occupational Skills Recognition System\u201d (MORS) 2023 Gold Pin Competition. The awards ceremony took place at Grand Lisboa Palace Resort Macau on December 6.<\/p>\n\n\n\n<p>This year marked the 20th edition of the annual MORS challenge. The 2023 contest attracted the participation of 345 employees drawn from a total of 38 local hotel industry companies. They were vying for the coveted prizes \u2013 Gold Pins \u2013 in 10 occupation categories, including&nbsp;Western Chef, Bartender, Chinese Chef \u2013 Cantonese Cuisine, Chinese Chef \u2013 Dim Sum, Concierge and Bell Attendant, Front Desk Agent\/Customer Relations Officer, Security Officer for Tourism and Gaming Industry, Room Attendant, Waiter\/Waitress (Chinese Restaurant), and Waiter\/Waitress (Western Restaurant). Two winners were chosen for each category, following 3 rounds of competition.<\/p>\n\n\n\n<p>The MORS initiative, which has been established by IFTM for more than 20 years, is focused on enhancing the service standards within the local hospitality and tourism industry. This is achieved through the implementation of a comprehensive training programme that offers certifications for specific frontline positions. The MORS system was established in 2001 with the backing of the European Union; subsequently, the MORS Gold Pin Competition was introduced in the following year.<\/p>\n\n\n\n<p>During the 2023 MORS Gold Pin Competition award ceremony, Dr. Fanny Vong Chuk Kwan, President of IFTM, emphasised that the contest encourages industry players to \u201cstrive for quality\u201d and promotes \u201cdiverse development of the leisure and tourism industry in Macao.\u201d<\/p>\n\n\n\n<p>Ms. Maria Helena de Senna Fernandes, Director of Macao Government Tourism Office (MGTO), also spoke at the ceremony, describing high-quality service as paramount for any tourism destination. The MORS scheme and the Gold Pin Competition could \u201cmotivate the industry to enhance service quality and improve the competitiveness of Macao,\u201d she added.<\/p>\n\n\n\n<p>Mr. Kenneth Lai, Director of Food &amp; Beverage at Grand Lisboa Palace Resort Macau, served as one of the 40-plus jury members for this year&#8217;s contest. Highlighting his employer\u2019s longstanding support for the MORS scheme and the competition, the senior executive stresses that the initiative provides opportunities for industry practitioners to enhance their expertise and skills beyond their daily routines.<\/p>\n\n\n\n<p>It can also help strengthen the relationship between management and frontline staff within an enterprise, Mr. Lai adds. \u201cThrough the training and participation in the competition, we can uncover the challenges faced by our frontline colleagues in their day-to-day operations and help resolve the problems,\u201d he explains.<\/p>\n\n\n\n<p>Other industry stakeholders share a similar view. Mr. Terence Lau, Assistant Vice President of Food &amp; Beverage Operations and Culinary at integrated resort operator Galaxy Entertainment Group Ltd, commends MORS for providing \u201cgood opportunities\u201d for frontline workers to practise and refine their skills.<\/p>\n\n\n\n<p>Despite only a limited number of employees being able to join the annual competition, the participants can have an impact on their colleagues in the workplace, Mr. Lau says. \u201cAfter the contest, they will share with their colleagues what they have learned, thereby improving the service quality of the team as a whole.\u201d<\/p>\n\n\n\n<p><strong>Beyond Macao<\/strong><\/p>\n\n\n\n<p>Over the past 20 years, MORS \u2013 which now covers 16 occupational categories \u2013 has trained a total of 21,772 practitioners from the tourism and hospitality industry in Macao and other cities in the Guangdong-Hong Kong-Macao Greater Bay Area. Out of these, 16,479 individuals have obtained certifications under MORS.<\/p>\n\n\n\n<p>The School of Continuing Education (SCE) at IFTM is the body overseeing the MORS scheme. According to the School\u2019s Director, Dr. Cindia Lam Ching Chi, successful trainees in certain occupation categories covered by MORS can receive certificates issued not only by IFTM but also by The Working Committee of One Examination Multiple Certification(s), Occupational Skills Assessment of Guangdong Province, and the Labour Affairs Bureau of Macao (DSAL).&nbsp;<\/p>\n\n\n\n<p>Furthermore, MORS holders in the four occupation categories of Front Desk Agent, Room Attendant, Waiter\/Waitress (Western Restaurant Service), and Western Chef are entitled also to receive certificates issued by the American Hotel and Lodging Educational Institute (AHLEI).&nbsp;<\/p>\n\n\n\n<p>\u201cIn addition to enhancing the vocational skills of the participants, IFTM is also committed to providing more opportunities for them by expanding the reach of this \u2018Macao brand\u2019 [MORS] beyond the city,\u201d Dr. Lam explains.<\/p>\n\n\n\n<p>Addressing the significance of the MORS Gold Pin Competition, she adds: \u201cWe organise this contest initiative for industry practitioners to challenge and learn from each other, thereby enhancing their skills and confidence.\u201d<\/p>\n\n\n\n<p><strong>New career opportunities<\/strong><\/p>\n\n\n\n<p>The final round of the 2023 MORS Gold Pin Competition took place on 22 and 25 November. The winners in each category were awarded a cash prize of MOP8,000 and a scholarship worth MOP2,000 for training courses at IFTM&#8217;s School of Continuing Education.<\/p>\n\n\n\n<p>Ms. Addiebelle Adaptante Arroco from integrated resort MGM Macau won a 2023 Gold Pin in the Bartender category. Despite having no prior practical experience in bar work, she participated in the competition last year to acquire a new set of skills, especially during the challenging times of the COVID-19 pandemic.<\/p>\n\n\n\n<p>In terms of her award, \u201cI feel overwhelmed and happy,\u201d she remarks, after joining the contest for the second time this year. \u201cThis award may provide me with new career opportunities in the non-gaming area.\u201d<\/p>\n\n\n\n<p>Wu Xiaoyin, a staff member at Palace Garden, a Chinese cuisine restaurant at Grand Lisboa Palace, emerged as one of the winners in the waiter\/waitress category in Chinese Restaurant Service. \u201cThe Gold Pin Competition serves as a platform for recognising the expertise and skills of industry professionals, achieving such a good result in the competition is a shared aspiration for all industry professionals,\u201d she says, anticipating further career opportunities after her success in the contest.<\/p>\n\n\n\n<p>Receiving a Gold Pin in the category of Concierge and Bell Attendant also serves as a token of encouragement for Louis Gu Cong from The Venetian Macao integrated resort. With 15 years of experience in the sector, he states: \u201cAfter winning this competition, I feel more confident at work, particularly in maintaining effective communication with guests.\u201d<\/p>\n\n\n\n<p>To prepare for the contest, he studied various aspects of Macao, including its history, culture, and architecture, to the extent even of its streets and alleys. \u201cI have definitely gained a deeper understanding of Macao and developed a stronger affection for the city,\u201d he says.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The 2023 edition of the \u201cMacao Occupational Skills Recognition System\u201d (MORS) Gold Pin Competition attracted 345 participants, vying for honours across 10 categories. The contest promotes skill development and skill [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":10608,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[52,136],"tags":[153,2073,989,400,2727,151,152,1420],"class_list":["post-10609","post","type-post","status-publish","format-gallery","has-post-thumbnail","hentry","category-continuing-education","category-main_headline","tag-gold-pin-competition","tag-iftm","tag-institute-for-tourism-studies","tag-macao","tag-macao-institute-for-tourism-studies","tag-macao-occupational-skills-recognition-system","tag-mors","tag-school-of-continuing-education","post_format-post-format-gallery"],"views":742,"_links":{"self":[{"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/posts\/10609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/comments?post=10609"}],"version-history":[{"count":2,"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/posts\/10609\/revisions"}],"predecessor-version":[{"id":10616,"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/posts\/10609\/revisions\/10616"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/media\/10608"}],"wp:attachment":[{"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/media?parent=10609"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/categories?post=10609"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/tags?post=10609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}