{"id":2957,"date":"2017-09-08T10:35:22","date_gmt":"2017-09-08T09:35:22","guid":{"rendered":"https:\/\/www2.ift.edu.mo\/NewsPortal\/?p=2957"},"modified":"2017-09-08T10:36:32","modified_gmt":"2017-09-08T09:36:32","slug":"ift-hosts-executive-course-on-people-management","status":"publish","type":"post","link":"https:\/\/www.utm.edu.mo\/NewsPortal\/ift-hosts-executive-course-on-people-management\/","title":{"rendered":"IFT hosts executive course on people management"},"content":{"rendered":"<div id='gallery-1' class='gallery galleryid-2957 gallery-columns-3 gallery-size-herald-lay-c1'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a class=\"herald-popup\" href='https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_1.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"470\" height=\"313\" src=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_1-470x313.jpg\" class=\"attachment-herald-lay-c1 size-herald-lay-c1\" alt=\"\" srcset=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_1-470x313.jpg 470w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_1-300x200.jpg 300w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_1-768x512.jpg 768w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_1-414x276.jpg 414w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_1-640x426.jpg 640w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_1-130x86.jpg 130w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_1-187x124.jpg 187w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_1.jpg 990w\" sizes=\"auto, (max-width: 470px) 100vw, 470px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a class=\"herald-popup\" href='https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_2.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"470\" height=\"313\" src=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_2-470x313.jpg\" class=\"attachment-herald-lay-c1 size-herald-lay-c1\" alt=\"\" srcset=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_2-470x313.jpg 470w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_2-300x200.jpg 300w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_2-768x513.jpg 768w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_2-414x276.jpg 414w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_2-640x426.jpg 640w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_2-130x86.jpg 130w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_2-187x124.jpg 187w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_2.jpg 990w\" sizes=\"auto, (max-width: 470px) 100vw, 470px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a class=\"herald-popup\" href='https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_3.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"470\" height=\"313\" src=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_3-470x313.jpg\" class=\"attachment-herald-lay-c1 size-herald-lay-c1\" alt=\"\" srcset=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_3-470x313.jpg 470w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_3-300x200.jpg 300w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_3-768x512.jpg 768w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_3-414x276.jpg 414w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_3-640x426.jpg 640w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_3-130x86.jpg 130w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_3-187x124.jpg 187w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2017\/09\/EDP_People_Management_3.jpg 990w\" sizes=\"auto, (max-width: 470px) 100vw, 470px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\n<span class='pum-trigger  popmake-2962  text-center font-blue' data-do-default=''>\u4e2d\u6587\u6458\u8981 \/ Summary in Chinese<\/span>\n<p>IFT and Switzerland\u2019s Lausanne Hospitality Consulting, an Ecole h\u00f4teli\u00e8re de Lausanne subsidiary, co-organised in August an executive development programme on \u201cPeople Management\u201d. The aim of the programme \u2013 which took place in Macao \u2013 was to provide hospitality industry professionals with tools to identify key success factors and critical obstacles to effective management of staff.<\/p>\n<p>\u201cThe hospitality business \u2013 and the service sector \u2013 revolves around the so-called \u20183 Ps\u2019: product, place and people,\u201d says Mr. Olivier Verschelde, who led the programme. He is a Senior Consultant at Lausanne Hospitality Consulting.<\/p>\n<p>\u201cAt the end of the day, people are the most important element [in a hospitality business]. Managing them is not easy because they all have individual needs, they all have their own goals; and managers and leaders also have their own goals,\u201d Mr. Verschelde says.<\/p>\n<p>In his opinion, managers must have a high degree of self-knowledge, including awareness of their own personality traits, and also know their team members, in order better to adapt leadership skills when dealing with a team of staff.<\/p>\n<p>The 2-day executive development programme attracted 32 professionals from local hotels and resorts. \u201cI was extremely happy with the level of the students,\u201d says Mr. Verschelde.<\/p>\n<p>He adds: \u201cThis is an interactive course. I was not here just to bring theory. My aim was also to bring new tools, new methodologies for participants \u2013 namely in the shape of exercises asking of their experience; they were very participative.\u201d<\/p>\n<p>Ms. Teresa Mou, Director of Residences at The Residences and Apartments at Mandarin Oriental, Macau, was one of the professionals attending the programme. It was \u201cvery beneficial for managers,\u201d she says. \u201cOccasionally, you need to refresh your knowledge on what are the latest trends [in this field].\u201d<\/p>\n<p>Ms. Mou has attended several executive development programmes hosted by IFT. These short courses for industry executives are offered in partnership with some of the world\u2019s leading tourism schools and cover the latest trends in hospitality management.<\/p>\n<p>\u201cI appreciate IFT giving us such good opportunities,\u201d Ms. Mou says.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IFT and Switzerland\u2019s Lausanne Hospitality Consulting, an Ecole h\u00f4teli\u00e8re de Lausanne subsidiary, co-organised in August an executive development programme on \u201cPeople Management\u201d. The aim of the programme \u2013 which took [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":2959,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[52,136],"tags":[222,223,540,542,541],"class_list":["post-2957","post","type-post","status-publish","format-gallery","has-post-thumbnail","hentry","category-continuing-education","category-main_headline","tag-ecole-hoteliere-de-lausanne","tag-executive-development-programme","tag-lausanne-hospitality-consulting","tag-olivier-verschelde","tag-people-management","post_format-post-format-gallery"],"views":212,"_links":{"self":[{"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/posts\/2957","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/comments?post=2957"}],"version-history":[{"count":2,"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/posts\/2957\/revisions"}],"predecessor-version":[{"id":2964,"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/posts\/2957\/revisions\/2964"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/media\/2959"}],"wp:attachment":[{"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/media?parent=2957"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/categories?post=2957"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/tags?post=2957"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}