{"id":7960,"date":"2021-12-10T15:46:08","date_gmt":"2021-12-10T07:46:08","guid":{"rendered":"https:\/\/www2.ift.edu.mo\/NewsPortal\/?p=7960"},"modified":"2022-02-09T16:12:24","modified_gmt":"2022-02-09T08:12:24","slug":"mors-gold-pin-competition-recognises-frontline-talent-in-tourism-and-hospitality","status":"publish","type":"post","link":"https:\/\/www.utm.edu.mo\/NewsPortal\/mors-gold-pin-competition-recognises-frontline-talent-in-tourism-and-hospitality\/","title":{"rendered":"MORS Gold Pin Competition recognises frontline talent in tourism and hospitality"},"content":{"rendered":"<div id='gallery-1' class='gallery galleryid-7960 gallery-columns-2 gallery-size-herald-lay-a'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a class=\"herald-popup\" href='https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2021\/12\/imagehandle-1.aspx_.html.jpeg'><img loading=\"lazy\" decoding=\"async\" width=\"990\" height=\"556\" src=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2021\/12\/imagehandle-1.aspx_.html-990x556.jpeg\" class=\"attachment-herald-lay-a size-herald-lay-a\" alt=\"\" aria-describedby=\"gallery-1-7961\" srcset=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2021\/12\/imagehandle-1.aspx_.html.jpeg 990w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2021\/12\/imagehandle-1.aspx_.html-300x168.jpeg 300w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2021\/12\/imagehandle-1.aspx_.html-768x432.jpeg 768w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2021\/12\/imagehandle-1.aspx_.html-470x264.jpeg 470w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2021\/12\/imagehandle-1.aspx_.html-640x360.jpeg 640w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2021\/12\/imagehandle-1.aspx_.html-215x120.jpeg 215w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2021\/12\/imagehandle-1.aspx_.html-414x232.jpeg 414w\" sizes=\"auto, (max-width: 990px) 100vw, 990px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-7961'>\n\t\t\t\tGroup photo\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a class=\"herald-popup\" href='https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2021\/12\/imagehandle.aspx_.html.jpeg'><img loading=\"lazy\" decoding=\"async\" width=\"990\" height=\"556\" src=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2021\/12\/imagehandle.aspx_.html-990x556.jpeg\" class=\"attachment-herald-lay-a size-herald-lay-a\" alt=\"\" aria-describedby=\"gallery-1-7962\" srcset=\"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2021\/12\/imagehandle.aspx_.html-990x556.jpeg 990w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2021\/12\/imagehandle.aspx_.html-470x264.jpeg 470w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2021\/12\/imagehandle.aspx_.html-640x360.jpeg 640w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2021\/12\/imagehandle.aspx_.html-215x120.jpeg 215w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2021\/12\/imagehandle.aspx_.html-300x168.jpeg 300w, https:\/\/www.utm.edu.mo\/NewsPortal\/wp-content\/uploads\/2021\/12\/imagehandle.aspx_.html-414x232.jpeg 414w\" sizes=\"auto, (max-width: 990px) 100vw, 990px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-7962'>\n\t\t\t\tIFTM President Dr. Fanny Vong Chuk Kwan delivering speech\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n\n<span class='pum-trigger  popmake-7963  text-center font-blue' data-do-default=''>\u4e2d\u6587\u6458\u8981 \/ Summary in Chinese<\/span>\n<p>A total of 20 frontline staff in the hospitality and tourism industry has been heralded for expertise via the latest Macao Occupational Skills Recognition System (MORS) Gold Pin Competition. The award ceremony for the 2021 edition was on 7 December at The Londoner Macao integrated resort.<\/p>\n<p>This year\u2019s competition attracted 267 contestants working for 29 Macao employers. A total of 77 contestants was shortlisted for the finals. The contest had 10 occupational categories, including bartender, room attendant and front desk agent.<\/p>\n<p>MORS is a long-standing IFTM initiative and is led by the Institute\u2019s School of Continuing Education. It aims to improve hotel and tourism industry staff performance, by certifying staff skills in relation to frontline jobs. The programme was launched in 2001 and the MORS Gold Pin Competition began a year later.<\/p>\n<p>Mr. Sean McCreery, Senior Vice President of Resort Operations at integrated resort operator Sands China Ltd, highlights the importance of the MORS Gold Pin Competition for human resource development in Macao. \u201cIt gives everybody in the industry a platform to showcase their skills,\u201d says Mr. McCreery.<\/p>\n<p>He says simply taking part in the MORS Gold Pin Competition is valuable, so that entrants can learn from other industry practitioners. \u201cWe must always continue to improve our skills,\u201d he advises.<\/p>\n<p>Mr. McCreery also points out that MORS \u2013 as a comprehensive system to set service standards for tourism and hospitality \u2013 \u201chelps to make Macao more competitive against other destinations\u201d.<\/p>\n<p>MORS is widely recognised by the industry in Macao. For more than a decade, IFTM also has been promoting the adoption and recognition of MORS within the other constituent places of the Guangdong-Hong Kong-Macao Greater Bay Area. At present, workers with MORS certificates can receive corresponding certification from the Guangdong Provincial Department of Human Resources and Social Security, and Macao\u2019s Labour Affairs Bureau, respectively.<\/p>\n<p>During the Gold Pin Competition award ceremony, IFTM President Dr. Fanny Vong Chuk Kwan announced that, via cooperation between IFTM and the American Hotel and Lodging Educational Institute (AHLEI), recipients of a MORS certificate will now be able to apply for the latter\u2019s skills certificate in the relevant field.<\/p>\n<p><strong>A \u2018win-win\u2019 contest<\/strong><\/p>\n<p>Mr. Perry Yuen, Vice President of Food and Beverage at the City of Dreams Macau integrated resort, was a jury member for this year\u2019s edition of the MORS Gold Pin Competition. He says entrants take the contest seriously and invest a lot of time in preparing for it. That, Mr. Yuen adds, helps raise their skill levels, regardless of their individual final ranking. \u201cThe annual competition has, in this way, been contributing to the training of many capable and qualified workers for the industry,\u201d he says.<\/p>\n<p>Other senior executives in tourism and hospitality operations have similar views. Ms. Christine Liu, Assistant Vice President of Housekeeping at integrated resort operator MGM China Holdings Ltd, says the MORS Gold Pin Competition is a \u201cgreat platform\u201d for staff working in a particular position to see how their peers operate in a different company. As a result, contestants are able to \u201ccommunicate with, and learn from, each other\u201d. She adds MGM China engages with the MORS scheme as part of its in-house training efforts. Ms. Liu says MORS helps new MGM China staff to understand more easily the service standards pursued by the company.<\/p>\n<p>Mr. Lourence Ho, Director of Training and Development at Venetian Macau Ltd, a subsidiary of Sands China, states the MORS Gold Pin Competition also contributes to internal team building efforts. \u201cEvery colleague participating in the contest practised a lot,\u201d and \u201ccoaches, colleagues, and the whole team were providing full support,\u201d he says. \u201cI feel this is helpful for all the team members involved\u201d in terms of work and personal development, points out Mr. Ho.<\/p>\n<p>Ms. Fung Chung Ying was a Gold Pin winner in the front desk agent category at this year\u2019s event. \u201cI am really excited to get this Gold Pin: it is proof of my career development,\u201d says Ms. Fung, a staff member at the Venetian Macao integrated resort.<\/p>\n<p>She explains she first took part in the MORS initiative in order to get her skills certified. After gaining a Bronze Pin, awarded to entry-level professionals, she was able to win promotion to supervisor from her employer. \u201cFollowing completion of some additional courses, I obtained a MORS Silver Pin,\u201d she recalls. \u201cNow, I have a Gold Pin: this long process shows my professional development.\u201d<\/p>\n<p>Ms. Lu Jiaen, who works at the MGM Macau hotel, was one of this year\u2019s awardees in the room attendant category. \u201cI am proud to have this Gold Pin and to have upgraded my skills,\u201d she says. \u201cThe MORS competition can help promote Macao\u2019s tourism and let more people learn about the MORS system.\u201d<\/p>\n<p>Fellow MGM Macau staff member Mr. Navarro Alberto Miranda also got a Gold Pin in this year\u2019s contest, for his skill display in the bartender category. \u201cI had taken part in the competition many times before, and finally I achieved a Gold Pin this year,\u201d he says. \u201cThis award is to remind me of never giving up, and just pushing to the limit.\u201d<\/p>\n<p>Mr. Miranda says he took home from the competition a lot more than just a MORS Gold Pin. His performance throughout the contest was a confidence booster for him regarding his skills, while opening his eyes to the need for continuous improvement. \u201cThe contest also lets us meet new people and open up to new ideas,\u201d he adds.<\/p>\n<div class=\"mks_toggle mks_toggle_active\">\r\n            <div class=\"mks_toggle_heading\">Macao Occupational Skills Recognition System (MORS)&lt;br \/&gt;\nGold Pin Competition 2021 \u2013 Winners<i class=\"fa fa-plus\"><\/i><i class=\"fa fa-minus\"><\/i><\/div>\r\n                <div class=\"mks_toggle_content\">\n<span style=\"text-decoration: underline;\">Western Chef<\/span><br \/>\nNg Choon Kiat, Galaxy Macau<br \/>\nNguyen Thi Minh Phuong, MGM Cotai<\/p>\n<p><span style=\"text-decoration: underline;\">Bartender<\/span><br \/>\nJames Vincent Capuyan Dela Rosa, Wynn Macau<br \/>\nNavarro Alberto Miranda, MGM Macau<\/p>\n<p><span style=\"text-decoration: underline;\">Chinese Chef (Cantonese Cuisine)<\/span><br \/>\nBong Ming Han James, Galaxy Macau<br \/>\nLei Wai Cheong, Starworld Hotel<\/p>\n<p><span style=\"text-decoration: underline;\">Chinese Chef (Dim Sum)<\/span><br \/>\nCai Xu, Grand Emperor Hotel<br \/>\nZhang Xiuquan, Future Bright Group<\/p>\n<p><span style=\"text-decoration: underline;\">Concierge and Bell Attendant<\/span><br \/>\nLi Peiling, Wynn Macau<br \/>\nWong Ka Fai, MGM Cotai<\/p>\n<p><span style=\"text-decoration: underline;\">Front Desk Agent \/ Customer Relations Officer<\/span><br \/>\nFung Chung Ying, The Venetian Macao-Resort-Hotel<br \/>\nZhang Xin, Conrad Macao<\/p>\n<p><span style=\"text-decoration: underline;\">Room Attendant<\/span><br \/>\nLin Dongxue, Wynn Palace<br \/>\nLu Jiaen, MGM Macau<\/p>\n<p><span style=\"text-decoration: underline;\">Security Officer for Tourism and Gaming Industry<\/span><br \/>\nKong Haiyan, Grand Emperor Hotel<br \/>\nLeong Ngai Seong, MGM Cotai<\/p>\n<p><span style=\"text-decoration: underline;\">Waiter and Waitress (Chinese Restaurant Service)<\/span><br \/>\nCai Zhongzhi, Hotel Morpheus<br \/>\nLiang Minyi, The Londoner Macao<\/p>\n<p><span style=\"text-decoration: underline;\">Waiter and Waitress (Western Restaurant Service)<\/span><br \/>\nGuo Shasha, Grand Lisboa Hotel<br \/>\nQiu Shasha, The Venetian Macao-Resort-Hotel<br \/>\n<\/div>\r\n            <\/div>\n","protected":false},"excerpt":{"rendered":"<p>A total of 20 frontline staff in the hospitality and tourism industry has been heralded for expertise via the latest Macao Occupational Skills Recognition System (MORS) Gold Pin Competition. The [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":7961,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[52,136],"tags":[151,152,952,1420,1985,1986,1987],"class_list":["post-7960","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-continuing-education","category-main_headline","tag-macao-occupational-skills-recognition-system","tag-mors","tag-mors-gold-pin-competition","tag-school-of-continuing-education","tag-service-standards","tag-skill-recognition","tag-vocational-training"],"views":156,"_links":{"self":[{"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/posts\/7960","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/comments?post=7960"}],"version-history":[{"count":2,"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/posts\/7960\/revisions"}],"predecessor-version":[{"id":7968,"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/posts\/7960\/revisions\/7968"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/media\/7961"}],"wp:attachment":[{"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/media?parent=7960"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/categories?post=7960"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.utm.edu.mo\/NewsPortal\/wp-json\/wp\/v2\/tags?post=7960"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}