A group of undergraduate students undertaking the BSs in Tourism Event Management programme (Chinese medium) at UTM visited MGM Cotai. They visited the back of the house areas that not open to public, including theatre backstage, the staff zone and the engineering department, to gain in-depth insights into the internal operations and mechanism of the resort.
During the tour, the participants focused on the backstage facilities of Asia’s first multi-functional dynamic theatre. Thousands of seats can be rearranged via automated tracks within ten minutes. Strict inspections on equipment parameters and operating tracks conducted by the engineering team serve as a solid guarantee for flawless performance. In the staff area, the fully automatic uniform management system stands out prominently. By adopting access card recognition and automatic conveyor belt technology, the washing and distribution procedures of staff uniforms for thousands of employees can be completed in seconds. Well-equipped staff canteens and resting facilities also fully demonstrate the enterprise’s great attention to its employees.
Located in the inner part of the building, the engineering area is equipped with intricate pipelines and large-scale mechanical units. Professional technicians adopt the Building Management System (BMS) to conduct real-time monitoring on power supply, water supply and air conditioning systems, functioning as the core hub that maintains constant temperature, comfortable environment and stable energy supply throughout the resort.
This field visit enables students to fully understand that the high-quality service experience of a five-star resort derives not only from sophisticated front-of-house services, but also from sophisticated back of the house management, advanced technological application and efficient team collaboration. The activity effectively integrates classroom theoretical knowledge with industrial practice, which broadens students’ horizons.
