In April 2025, students from the Macao University of Tourism participated in a field trip to the Melco Studio City, organized as part of their Facilities and Properties Management course, led by lecturer Ms. Marta Lam.
Emma, a second-year student in hotel management joined the visit and described it as an eye-opening experience, particularly after seeing the back-of-house facilities that support Studio City's employees. She mentioned, "What intrigued me most was the multi-functional lounge, which includes a music room, mini-theatre, and even a 'Boiler Room' - a soundproof area where staff can release stress before going back to work. This is a novel approach to employee care that I have never seen before."
The tour also included a visit to the property's central ventilation system, where students observed the operation of the Building Management System (BMS). Emma noted how the high-tech system regulates temperature, monitors energy efficiency, and performs real-time data analysis. "Seeing the chillers and cooling towers up close was far more impactful than textbook learning," she added. "It provided me with a practical understanding of how large-scale hospitality facilities function."
Echoing Emma's excitement, Jenia, another participant, praised Studio City's maintenance systems and staff facilities. "The canteen offered a wide variety of cuisines, and the rest areas were spacious and comfortable—clearly designed with employee well-being in mind," Jenia stated.
She also highlighted the chilled water system, which maintains optimal temperatures across the property, and the role of the BMS in streamlining operations. "This tour deepened my appreciation for the complexities of hotel management," Jenia said. "It's not just about guest services; it's also about ensuring smooth back-end operations and taking care of staff."
Both students agreed that the field trip provided hands-on knowledge that enriched their understanding of facilities management in the hospitality industry. "This experience was far more engaging than a traditional lecture," Emma said. "It showed us the importance of both technology and human-centric design in large-scale properties."
Ms. Marta Lam, the course lecturer, emphasized the value of such industry visits. The trip left a lasting impression, with both students expressing a newfound appreciation for the intersection of technology, employee welfare, and operational efficiency in luxury resorts.
