Jointly organised by the Macao University of Tourism, the Labour Affairs Bureau, and EHL Hospitality Business School
Executive Development Programme - The Art of Leadership
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Course Name
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Executive Development Programme - The Art of Leadership
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Date
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2026/06/11 - 2026/06/12
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Course Duration
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09:30 – 12:45 & 13:45 – 17:00 (13 hours)
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Venue
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Mong-Há Campus,Macao University of Tourism
(Colina de Mong-Há, Macau, China, Macau)
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Class Size
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Maximum 25 participants
(remarks: the programme will be cancelled if the enrollment number does not reach 80% of the quota)
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Medium of Instruction
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English
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Prerequisites
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- Hold a Macao Resident Identity Card
- Currently hold a mid-to-senior level management position in the hotel industry (proof of employment is required)
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Selection Method
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If the number of qualified applicants exceeds the course quota, admission sequence will be determined by a random draw
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Certificate
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Participants who fulfilled 100% attendance rate will be awarded a certificate jointly issued by UTM, DSAL and EHL
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Tuition fee
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MOP500
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Facilitator
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Representatives from EHL and UTM
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Objective
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This course helps participants in transition from managing processes to leading service cultures—motivating teams, elevating customer experiences, and adapting the leadership style for impact. Through real-world cases from renowned international hotels, participants will strengthen their communication skills and develop a personalized action plan to drive meaningful and lasting value.
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Outline
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- Introduction to the Programme
- Creating Value in Service
- From Service Management to Service Leadership
- Management and Leadership
- Critical Leadership Skills
- Leadership & Communication Style
- Situational Leadership
- Adapting My Style
- Case Study: Fostering an exceptional Customer Service Culture at Ritz-Carlton
- Group work
- Coaching on the job
- Personal Action Plan
- Self-reflection
- Action plan
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Registration Deadline
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2026/05/10
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Confirmation of Registration
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2026/05/13
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Payment Period
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2026/05/13 - 2026/05/15
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Document Required for Registration
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- Completed application form
- Copy of identity document
- Copy of proof of employment (must be a relevant work certificate issued by the employer)
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Regulation and Notes for Vocational Training Courses of DSAL:
According to the student code of conduct established by DSAL, participants have to fulfil 100% attenance in order to get the course certificate. For more details of the regulation, please refer to the course notice of DSAL